Commons talk:Volunteer Response Team/Noticeboard

Noticeboard header translation

For translate header of this Noticeboard page, please see Template:OTRS Noticeboard/header. --Kaganer (talk) 14:58, 6 July 2015 (UTC)

Verifications requests

Since verifications requests are everywhere, I started this page IAW this suggestion. Best, NonvocalScream (talk) 19:37, 15 March 2009 (UTC)

Language

I really hope this isn't me being anglocentric, but it bothers me when someone writes about a foreign language ticket in English. I'll spend the time reading the post, searching the OTRS system, finding the image, etc only find that I can't handle the ticket due to my language capabilities (or lack thereof). I think we should encourage users to use the language they sent their ticket in on this noticeboard, to weed out those OTRS admins who are not best suited to respond to the ticket. Maybe a friendly note at the top, reminding users they are welcome to communicate on this noticeboard in whatever language they like, and it would help the admins if they mention what language the ticket is in from the get go. I guess it isn't the end of the world if I run across a ticket I can't handle due to language, but it seems like a waste of volunteer resources (i.e. my time). -Andrew c (talk) 19:35, 19 June 2009 (UTC)

I have added Template:LangSwitch to the intro and translated the welcome message to German, I also asked German users to post their requests in German. Maybe some other agents can translate the intro to their native language. -- ShaggeDoc talk? 09:25, 8 July 2009 (UTC)

I've added a Finnish translation, and also noted the multilinguality in the English version too. Perhaps the edit notice should be translated too, though? —Ilmari Karonen (talk) 02:17, 9 July 2009 (UTC)

Good idea. I can translate to German later. LangSwitch should work there too, right? -- ShaggeDoc talk? 10:37, 9 July 2009 (UTC)

Yep, it will work. Since the editnotice is on a mediawiki page (and only editable by administrators) feel free to leave it on my talk page and I'll add it. Thanks everybody, for translating these things. - Rjd0060 (talk) 18:24, 9 July 2009 (UTC)

Header

Do you think it would be a good idea to add something to the header regarding wait time? Something like "If you are posting in regards to a permission e-mail you sent yourself, and have not yet received a response, please understand that we can be backlogged at times, especially for non-English requests. Please do not post about an unanswered ticket of yours until it has been at least 14 days since you sent it." 14 days is a number I came up with based on the current backlog. We could change it based on the backlog, or just make everyone wait 2 weeks or whatever. But I think we get enough requests here about unanswered tickets that it may be helpful to from the get go ask people to wait longer before posting. People shouldn't be able to "bump" their tickets in front of dozens of others just because they post on this noticeboard. -Andrew c (talk) 14:34, 31 July 2009 (UTC)

Yes but it might also be good to ask for more volunteers. But definitely revised expectations are in order if you estimate two weeks delay. -SusanLesch (talk) 22:25, 31 July 2009 (UTC)

I think a blanket statement about non-English requests is inappropriate and a bit anglocentric. I know the French and Dutch permission queues are normally real short and handled quickly, while others have a backlog going back months-Andrew c (talk) 03:32, 1 August 2009 (UTC)

I agree and would suggest a general FAQ section, including "I got an email that says 'Thank you for your email' and nothing else". Stifle (talk) 11:38, 3 September 2009 (UTC)

An FAQ section/page does sound like the most sensible option. Cirt (talk) 03:48, 4 September 2009 (UTC)

First attempt done at Commons:OTRS/Noticeboard/FAQ. Stifle (talk) 09:27, 4 September 2009 (UTC)

Looking good. Should we add a link to the header?-Andrew c (talk) 21:10, 9 September 2009 (UTC)

I'll do that now. Stifle (talk) 10:00, 10 September 2009 (UTC)

Nice. Cirt (talk) 11:00, 10 September 2009 (UTC)

Language (2)

Hi, I noticed that people often reply to a request by saying the ticket is in a language they do not speak and it should be handled by someone who does speak the language. Nothing happens afterwards. The person who requested help cannot take extra steps, but we can. If you cannot answer a request, please look up who can in the volunteer list on otrs-wiki and refer the request. Thank you, Taketa (talk) 19:33, 11 August 2011 (UTC)

certainly a good approach for rarely-spoken languages but i don't really think this is an efficient way to, say, find a french- or russian-speaking volunteer. btw, we could make some use of http://toolserver.org/~daniel/WikiSense/CategoryIntersect.php?wikifam=commons.wikimedia.org&basecat=Commons+OTRS+volunteers&basedeep=1&mode=cs&tagcat=User+ru&tagdeep=1&go=Scan&format=html&userlang=en (covers 165 otrs volunteers on commons, excluding those without babel/language cat). —Pill (talk) 14:22, 12 August 2011 (UTC)

I once more want to express my concerns and urge all agents to act at once if an unknown language is requested. I would like to point out the extend of the problem with examples. See this version of the noticeboard from today, December 11 2011, [1]. Note that there is an unanswered Italian request from November 28 and an unanswered Polish request from December 5, that have been left unanswered for days. An agent even says they need an Italian speaker, and the effort seems to stop there. I therefor once more want to express my concerns and urge all agents to act at once if a language is requested outside German, English or French. Thank you, Taketa (talk) 20:36, 11 December 2011 (UTC)

Archive after how many days?

I just noticed that, although the page header says "Recent sections with no replies for 15 days will be automatically archived", it looks like Miszabot is set to archive after just 7 days. Either the bot instruction or the human-readable header should be corrected so they match. Thanks, cmadler (talk) 15:23, 27 February 2012 (UTC)

I've changed it to 7 in the header—the noticeboard was getting a little clogged up with stale threads a while ago, so I changed the bot instructions but neglected the header. HJ Mitchell | Penny for your thoughts? 17:54, 27 February 2012 (UTC)

Archiving only resolved sections

I would like to change archiving to {{Autoarchive resolved section|age=2|archive='User talk:Commons:OTRS/Noticeboard/archive/((year))'}} so that only sections marked as resolved get archived. Are there any objections? --Krd 19:30, 13 April 2012 (UTC)

if that's possible: please implement it. —Pill (talk) 19:40, 13 April 2012 (UTC)

Done for testing. --Krd 17:52, 18 April 2012 (UTC)

Archiving

I've marked several sections resolved so they'll archive in a bid to tidy the page up a little. Could I encourage folks to use {{Section resolved}} for threads that are resolved or have gone stale so we can focus on the ones that need attention? And of course, feel free to revert my taggings if you disagree. Thanks, HJ Mitchell | Penny for your thoughts? 21:03, 30 October 2012 (UTC)

Sure you can; I'll use it more often if I see it's needed. :) Thanks for cleaning up! Trijnstel_talk 21:45, 30 October 2012 (UTC)

Ticket 2013040210010711

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2013#Ticket 2013040210010711. whym (talk) 10:03, 26 June 2025 (UTC)

News on undeletion requests of validly and repeatedly declared photographs

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2013#News on undeletion requests of validly and repeatedly declared photographs. whym (talk) 10:03, 26 June 2025 (UTC)

ticket:2007092710010598

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2015. whym (talk) 12:39, 31 July 2025 (UTC)

ticket #2017072510011594 Request for archived correspondence

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2018. whym (talk) 07:03, 2 August 2025 (UTC)

White space

Hi,

The notification about the archive-bot causes a lot of white space (at least in FireFox). Would some one be able to fix that? Ciell (talk) 08:58, 24 August 2018 (UTC)

Way better now, thanks! Ciell (talk) 09:36, 24 August 2018 (UTC)

(ec) Hi, It should be fixed now: Special:Diff/316223926. 4nn1l2 (talk) 09:38, 24 August 2018 (UTC)

Thanks, 100% was just silly.   — Jeff G. ツ _{please ping or talk to me} 15:03, 24 August 2018 (UTC)

Innenaufnahmen aus Museum

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2018. whym (talk) 07:03, 2 August 2025 (UTC)

Public summary of tickets

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2020. whym (talk) 11:00, 2 August 2025 (UTC)

Help to restore deleted files. Ticket 2019060210001172 and 2018100510004327.

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2020. whym (talk) 11:00, 2 August 2025 (UTC)

Commons:OTRS/Release of big collections

Hi,

Per the question on the Noticeboard, I've translated the Dutch guideline for releasing big collection via OTRS and Commons. I've communicated it on the OTRS mailing list yesterday but did not yet receive input from other agents, so it is still first draft.

Feel free to use the talk page, discuss, and add to it, (and of course to correct my Dutch-English, I promise I will not be offended if you do).

Ciell (talk) 14:12, 13 August 2020 (UTC)

File tagging File:Grace Wan.jpg

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2022. whym (talk) 11:00, 2 August 2025 (UTC)

Gilbert Blaize Rego: all photos in the article the creator already granted permission: [Ticket#2023050510002212

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2023. whym (talk) 11:00, 2 August 2025 (UTC)

Lack of Korean volunteers; 30 day treshold

Thread archived into Commons:Volunteer Response Team/Noticeboard/archive/2024#Lack of Korean volunteers; 30 day treshold. whym (talk) 09:56, 26 June 2025 (UTC)

Archiving old threads here

May I archive the 2024 thread above ("Lack of Korean volunteers") to a subpage of the noticeboard? Moreover, I think most threads on this talk page should have gone to the noticeboard. Seeing they are very old now, a fix might be archiving them to a noticeboard archive subpage similarly. whym (talk) 03:42, 24 May 2025 (UTC)

Done for the 2024 thread, and a few more, leaving links just in case. I would like to do the rest at some point later. whym (talk) 10:03, 26 June 2025 (UTC)

Done! whym (talk) 11:00, 2 August 2025 (UTC)