Get in touch

BDQ Solutions

SaaS MIGRATIONS
Migrate your SaaS projects seamlessly
Lightning Implementations
For people who know what they want, and want it done fast
Enhancement Hours
Get best practice and configuration consultancy.
Review and Assessment
A low cost, low risk way to get the assistance you need.
Digital Adoption Services
Make sure software is being used consistently across teams.
PII Services
Our solution to help you find unauthorised data.
DevOps Services
Get great, high quality software shipped faster. Faster.
Test Automation & Management
Reduce costs and increase quality with automation.

    Atlassian Solutions

    Atlassian Enterprise
    SCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS
    Jira Work Management
    work management for technical & non-technical teams.
    Cloud Migration Services
    Quicker and more cost effective than doing it in house.
    Jira Service Management / ITSM
    Fast, painless, fixed price ITSM implementations.
    BDQ AtlassianCare
    Cost effective, flexible care options.
    Other Atlassian Services
    Maximise the potential of your Atlassian products.

      Other Solutions

      LEXZUR PRACTICE MANAGEMENT
      Complete MANAGEMENT software for legal practitioners.
      Asana Digital Work Management
      A simple, flexible way to manage work for business.

      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

      To find out more detail on a Solution or how we implement it, check out our Solutions Home page.

      SOLUTIONS HOME →
        BDQ Original Apps

        CostGuard for Jira →
        Track project budgets in real time

        Field Service Management for Jira →
        Schedule and manage field operations in JSM

        TabHelper for Jira & Confluence →
        Find, jump to, and close multiple Atlassian Chrome tabs

        Real Signature for Jira →
        Capture in-person signatures for Jira tasks

        Real Signature for Confluence →
        Capture in-person signatures for Confluence pages

        Migration Analyst for Jira Cloud →
        Spot duplicates, export key stats, and prep your Cloud move

        Easy Email Attachments for Service Desk →
        Send real attachments (not links!) in JSM

        Attachment Manager for Asana →
        Find, filter, and download attachments in Asana
          Partner Products

          haloitsm-logo-horizontal-827x128
          products-partner-logos-monday-300x150
          glpi-logo-bdq-280x84
          products-partner-logos-atlassian-300x150
          products-partner-logos-asana-300x150
          freshworks-logo-narrow-clear-280x60
          atomicwork-logo-varients-300x40
          products-partner-logos-lexzur-300x150
          products-partner-logos-sonatype-300x150
          products-partner-logos-zephyr-300x150
            Product Agnostic Solutions

            BDQ is your trusted partner in delivering comprehensive service management solutions tailored to your unique business needs. We are product-agnostic, allowing us to work with industry-leading platforms, enabling you to streamline, optimise, and transform your service operations.

            And where a solution doesn't exist, we create one with our BDQ Original apps and add-ons.

            View All Products →

             

             

            bdq-cred-reseller-600x600Fulfil your software needs through BDQ, and enjoy all the benefits we offer as Value Added Resellers.
            Reseller Benefits →

              Advanced Roadmaps
              for Jira Training

              Advanced Roadmaps
              for Jira Training & Workshop

              Jira Essentials

              Jira Administration
              [Part 1]

              Jira Administration
              [Part 2]

                Getting Jira Service Management
                up and running

                Getting started with Jira Software
                for Agile projects

                Getting more from Jira Software
                for Agile projects

                Confluence Essentials

                Confluence Administration

                  Zephyr for Jira: The Basics

                  Zephyr for Jira: Test Automation
                  Workshop

                  Zephyr for Jira: Training and Test
                  Management Workshop

                    Training

                    BDQ provides high-quality technology training to customers in the UK, EU and US.

                    Our customers range from small companies to non-profits to multinational enterprises. They all want to maximise employee productivity.

                    We listen to what our customers want to achieve and tailor the syllabus accordingly when delivering courses.

                    Training Home →

                      about-us-gradient-icons-150x150
                      About Us

                      partners-gradient-icons-150x150
                      Partners

                        contact-us-gradient-icon-150x150
                        Contact Us

                        support-gradient-icons-150x150
                        BDQ Support

                         

                          case-studies-gradient-150x150
                          Case Studies

                          bdq-jobs-gradient-icon-150x150
                          BDQ Jobs

                           

                            About Us

                            This is where you can find out all about BDQ. Where did we come from, what is our goal, what do our customers have to say about working with us? You'll find all those answers and more using the links here.

                            However, if you have any questions that you haven't found answers for, feel free to get in touch.

                             

                              Easy Email Attachments for Service Desk

                              Get real mail attachments in notification emails from Jira
                              Service Management server - No more portal links!

                              Try free for 30 days. Download from the Atlassian Marketplace

                              eeafsd-2024-600x600

                              Try for FREE


                              Documentation


                              Support

                              Overview

                              The Easy Email Attachments for Service Desk app by BDQ is a drop-in replacement for notification emails when comments are added or edited in Atlassian's Jira Service Management Server. The emails sent by the app include the attachments added to those comments as email attachments, rather than links to the Jira Service Management portal.

                              Easier email conversations, faster resolutions, and customers do not have to remember yet another login.

                              *Video may contain references to Jira Service Desk instead of Jira Service Management.

                               

                              Email attachments instead of links!

                              Customers receive real attachments in their email clients - no more portal links! Notifications work as customers expect, and Jira instances behind the firewall can send attachments to external users.

                              highlight1_cropped

                              Easy to setup

                              Get up and running in minutes - easy to trial. Simply copy and paste the current configuration. Configuration is done within the Project Settings page for each Service Desk project.

                              highlight2_cropped

                              Agents work as usual

                              There are no changes to Jira Service Management's comment interface. Agent's can drag in issue attachments as normal, and no additional training is required.

                              highlight3_cropped
                               

                              Getting Started

                              Installing, setting up and using Easy Email Attachments for Service Desk is a breeze. But incase you have concerns, we recorded a short video to help you.

                              You can also use the link below to review the "Getting Started" documentation.

                              documentation-icon-200x200
                                Getting Started summary

                              *Video may contain references to Jira Service Desk instead of Jira Service Management.

                              Easy Email Attachments for Service Desk

                              Easy to trial - get 30 days free when you download from the Atlassian Marketplace

                              Atlassian Marketplace link for Easy Email Attachments for Service Desk app

                              Try for FREE