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BDQ Solutions

SaaS MIGRATIONS
Migrate your SaaS projects seamlessly
Lightning Implementations
For people who know what they want, and want it done fast
Enhancement Hours
Get best practice and configuration consultancy.
Review and Assessment
A low cost, low risk way to get the assistance you need.
Digital Adoption Services
Make sure software is being used consistently across teams.
PII Services
Our solution to help you find unauthorised data.
DevOps Services
Get great, high quality software shipped faster. Faster.
Test Automation & Management
Reduce costs and increase quality with automation.

    Atlassian Solutions

    Atlassian Enterprise
    SCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS
    Jira Work Management
    work management for technical & non-technical teams.
    Cloud Migration Services
    Quicker and more cost effective than doing it in house.
    Jira Service Management / ITSM
    Fast, painless, fixed price ITSM implementations.
    BDQ AtlassianCare
    Cost effective, flexible care options.
    Other Atlassian Services
    Maximise the potential of your Atlassian products.

      Other Solutions

      LEXZUR PRACTICE MANAGEMENT
      Complete MANAGEMENT software for legal practitioners.
      Asana Digital Work Management
      A simple, flexible way to manage work for business.

      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

      To find out more detail on a Solution or how we implement it, check out our Solutions Home page.

      SOLUTIONS HOME →
        BDQ Original Apps

        CostGuard for Jira →
        Track project budgets in real time

        Field Service Management for Jira →
        Schedule and manage field operations in JSM

        TabHelper for Jira & Confluence →
        Find, jump to, and close multiple Atlassian Chrome tabs

        Real Signature for Jira →
        Capture in-person signatures for Jira tasks

        Real Signature for Confluence →
        Capture in-person signatures for Confluence pages

        Migration Analyst for Jira Cloud →
        Spot duplicates, export key stats, and prep your Cloud move

        Easy Email Attachments for Service Desk →
        Send real attachments (not links!) in JSM

        Attachment Manager for Asana →
        Find, filter, and download attachments in Asana

          Partner Products

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            Product Agnostic Solutions

            BDQ is your trusted partner in delivering comprehensive service management solutions tailored to your unique business needs. We are product-agnostic, allowing us to work with industry-leading platforms, enabling you to streamline, optimise, and transform your service operations.

            And where a solution doesn't exist, we create one with our BDQ Original apps and add-ons.

            View All Products →

             

             


            bdq-cred-reseller-600x600Fulfil your software needs through BDQ, and enjoy all the benefits we offer as Value Added Resellers.
            Reseller Benefits

              Training

              BDQ provides high-quality technology training to customers in the UK, EU and US.

              Our customers range from small companies to non-profits to multinational enterprises. They all want to maximise employee productivity.

              We listen to what our customers want to achieve and tailor the syllabus accordingly when delivering courses.

              Training Home →

                About Us

                This is where you can find out all about BDQ. Where did we come from, what is our goal, what do our customers have to say about working with us? You'll find all those answers and more using the links here.

                However, if you have any questions that you haven't found answers for, feel free to get in touch.

                 

                   

                  Training

                  Invest in your greatest asset - your people

                  At BDQ we provide high quality technology training to customers in the UK, EU and US. Our customers range from small companies to multi-nationals. From Atlassian Approved course to our own workshops, onsite to online.

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                  Why invest in training?

                  • Higher productivity - teams work faster and better if everyone is on the same level.
                  • Get the best from your technology investments.
                  • Trained staff enjoy their work more.

                  Keep Learning written on rural road

                  Why book your training with BDQ?

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                  We provide high quality technology training to customers in the UK, EU and US. Both onsite and online.
                  maximise-productivity-300x300
                  Our customers range from small companies to multi-nationals. They all want to maximise employee productivity.
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                  We listen to what our customers want to achieve, and take this into account when delivering the courses.

                  BDQ Supports the Public Sector

                  BDQ is a Crown Commercial Service supplier, authorised to deliver software and services to UK public sector organisations via G-Cloud 14. We proudly support large public sector customers with trusted ITSM and work management solutions. Our services are available with standard VAT invoicing, offering NET30 payment terms in GBP or USD as required.

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                  Learn by doing

                  We believe strongly in the benefits of "Learning by doing".  Where possible, attendees will use pre-configured lab environments to solve practical scenarios.

                  Standard or customised?

                  Every situation is different. We provide standard courses which fit most customers, but we can customise duration, content, or emphasise particular topics.

                  For example, we have requests to maximise practical content, restrict time, emphasise particular topics, or dovetail standard courses with workshops which cover aspects of a customer's customised environment. Please let us know when you contact us, and we can discuss what you need.

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                  Private Team Training

                  Our training is focused on training your staff, at your company, with your requirements. We can deliver courses both online or onsite, unless otherwise stated. We come to you, or provide training facilities if required.

                  Courses with workshop components are generally best done in-person if possible. Please check the course descriptions, and if you need online training, please get in contact to discuss your requirements.

                   

                  Training Cost

                  We keep our pricing clear, transparent and all-inclusive. Pricing is in GBP, excluding VAT for 10 attendees attending a remote course. Please enquire for workshop pricing - this may vary depending on the preparation required.

                  On-site training can be provided at extra cost (instructor travel expenses, providing training facilities, or customising courses will incur extra costs) please enquire for details.

                   

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                  £2k per unit

                  (excl. VAT, unit = 10 attendees)

                  Reed account?

                  Does your organisation purchase training through Reed? You can find all our courses priced priced per attendee at Reed using the link below. Alternatively, use the form at the bottom of the page to contact us directly.

                  Go to reed.co.uk

                   

                  Course details

                  Course
                  Summary
                  Objectives
                  Format
                  Audience

                  Advanced Roadmaps for Jira

                  Learn how to use Advanced Roadmaps for Jira to create Plans that can encompass multiple projects and teams.

                  Working in a sandbox environment, attendees will learn how plans can be created, modified and reviewed before saving their changes back to Jira, plan with inter-project dependencies and cross-project Releases, and within the capacities of multiple teams, as well as to how monitor progress against the plan, over time.

                  3 hours
                  Onsite/online

                  Novice, or new Advanced Roadmaps for Jira users

                  Project or programme managers with Jira Software experience.

                  Advanced Roadmaps for Jira Workshop

                  Learn how to use Advanced Roadmaps for Jira to create Plans that can encompass multiple projects and teams.

                  Working in a sandbox copy of their own environment, attendees will learn how plans can be created, modified and reviewed before saving their changes back to Jira, plan with inter-project dependencies and cross-project Releases, and within the capacities of multiple teams, as well as to how monitor progress against the plan, over time.

                  5 hours
                  [3 hours training + 2 hour workshop]
                  Onsite/online

                  Novice, or new Advanced Roadmaps for Jira users

                  Project or programme managers with Jira Software experience.

                  Jira Essentials

                   

                  Learn how Jira is organised and gain hands-on experience working with the Jira application.

                  Ensure that attendees understand how to use the core Jira features required on a day to day basis.

                  3.5 hours
                  Onsite/online

                  Introductory

                  Jira Administration
                  [Part 1]

                   

                  Get hands-on experience performing the administration tasks that are common to Jira Work Management, Jira Software and Jira Service Management.

                  Discover the most important tasks required to set up a new Jira instance. Learn best practices and apply them from the beginning.

                  8 hours
                  Onsite/online

                  Introductory to Intermediate

                  You should have basic experience with Jira - a knowledge of projects, issue types and workflows.

                  Jira Administration [Part 2]

                   

                  This follows on from Part 1. We cover more complex schemes and advanced workflow configuration, plus board and sprint permissions.

                  Understand how to extract business requirements and then implement them in Jira. Establish best admin practices.

                  8 hours
                  Onsite/online

                  Introductory to Intermediate

                  You should have taken Jira Essentials and Jira Administration Part 1.

                  Getting Jira Service Management up and running

                   

                  Get a service desk up and running using Jira Service Management. Learn the most crucial configuration tasks for setting up your service desk.

                  Learn how to configure a service desk project, including request types, queues, SLAs, automation rules and more.

                  7 hours
                  Onsite/online

                  Introductory to Intermediate

                  Anyone responsible for setting up a Jira Service Management project.

                  Getting Started with Jira Software for Agile projects

                   

                  Learn the basics of using Jira Software to manage Agile projects. Tasks for the product owner, the scrum master, and the development team are covered.

                  Understand how the Scrum process is implemented in Jira Software. Get hands-on with board configuration, backlog grooming, sprint planning, story estimation and more.

                  3.5 hours
                  Onsite/online

                  Introductory

                  You should have a basic knowledge of Jira. Anyone involved in the Agile process using Jira will benefit from this course.

                  Getting More from Jira Software for Agile projects.

                   

                  Experience the more advanced features of Jira Software to maximise support for the Agile development process.

                  Roles within an Agile team will gain a deeper understanding of Jira Software. Backlog organisation, time estimation and logging, scrum vs kanban, advanced board configuration and reporting are covered.

                  7 hours
                  Onsite/online

                  Intermediate

                  You should understand the basics of Agile and Jira Software. Project manager, owner, scrum masters, and dev team members will all benefit.

                  Confluence Essentials

                   

                  Learn how to collaborate and create content with Confluence, and how to expose live information from Jira.

                  After attending, attendees will be able to create, format, and organise pages, manage permissions and revisions, use macros, tables and more.

                  7.5 hours
                  Onsite/online

                  Introductory

                  All Confluence users.

                  Confluence Administration

                   

                  Learn the best practices for setting up, structuring and managing a Confluence instance.

                  After attending, attendees will be able to manage content and permissions, including structuring information so that it is easy to find and use.

                  7.5 hours
                  Onsite/online

                  Introductory

                  You should have basic knowledge of using Confluence. Anyone who needs to manage Confluence will benefit.

                  Planning with Portfolio for Jira

                   

                  Learn how to manage multiple projects and teams. Build a roadmap, plan and respond to change.

                  After attending, attendees will be able to use Jira Portfolio in conjunction with Jira Software, and improve forecasting, capacity planning and reporting.

                  7.5 hours
                  Onsite/online

                  Introductory to Intermediate

                  You should understand Jira Software and Agile processes. Anyone needing to manage Jira Software or Agile projects will benefit from this course.

                  Zephyr for Jira Training: The Basics

                  Learn best practices for test software with Zephyr for Jira.

                  After attending, attendees will be able to create, manage and organise test cases, and report on test cycles.

                  3.5 hours
                  Onsite/online

                  Introductory

                  This course is designed for new Zephyr for Jira users or test managers.

                  Zephyr for Jira Training and Test Management Workshop

                  Learn best practices for test software with Zephyr for Jira, plus a workshop on implementation.

                  (Due to the workshop element, onsite delivery is preferable.)

                  After attending, attendees will be able create, manage and organise test cases, and report on test cycles, and understand how current test processes may need adjusting.

                  7 hours
                  Onsite/online

                  Introductory to Intermediate

                  This course is designed for new Zephyr for Jira users or test managers.

                  Zephyr for Jira Test Automation Workshop

                  Attendees will be equipped with the knowledge on how to integrate Zephyr for Jira into their chosen test automation framework - manual and automated tests.

                  (Due to the workshop element, onsite delivery is preferable.)

                  After attending this course, attendees will be be able to integrate Zephyr for Jira into their chosen test automation framework, so that both manual and automated test results can be seen together. We show the CI/CD plugins in action, along with the APIs.

                  3.5 hours
                  Onsite/online

                  This course is designed for Zephyr for Jira testers and managers who want to learn more about how to integrate Zephyr for Jira with their test automation frameworks.

                   

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                  Like what you have read so far?

                  Get in touch, let's talk about what you need.

                   

                  Get in touch